Returns and exchanges


Returns are accepted within 30 days of delivery date if item[s] are returned in original condition. Free returns apply to European countries only (excluding Poland).

Return label

The return shipment labels are sent for the customers who made an order in Germany. Our customer service team creates return labels for customers from other European countries once they have sent an email or made a call. In case you did not receive a label for the return shipment, please contact us via e-mail: or by phone: 030 – 700 15 00 - 60 / +49 (030) 700 15 00 60. We will need your name, order number and email to send you a new label.

Return package

Please, keep in mind the following return conditions:

  • Items cannot have any marks of use. All labels, boxes and fabric bags must be retained.

  • If there is more than one product being returned, all the products should be sent in one package.

  • Return packages are delivered by DHL logistics company.

  • Return packages must be sent from the country to which the order was delivered.


In case of a return, the money will be transferred within 10-14 days of the day in which the return package is delivered. If the recipient information is different than the purchaser information the money will transferred to the card or the account of the purchaser. The refund is realized in the same currency in which the product was bought, excluding the delivery costs.. Please, keep in mind that does not take responsibility for any loss connected with currency conversion. Find additional information in return form below. 

Return form

An example of a return form is available here .


We do not provide exchanges, as items may be sold out while the requested exchange is returned and processed. We encourage you to return the original item, and go to to place a new order.